Last Updated: 17 April 2026
This Shipping Policy outlines how Sterling Peptides Ltd handles the dispatch and delivery of orders placed through our website.
Order Processing
All orders are processed once full payment has been received.
Orders placed before 3:00 PM (UK time) are typically dispatched the same working day (Monday–Friday). Orders placed after this time will be dispatched on the next working day.
We reserve the right to delay or cancel orders where additional verification is required.
Shipping Methods
We offer the following delivery options:
United Kingdom
- Royal Mail Tracked 24
- Estimated delivery: 1–2 working days
Europe
- DPD International Tracked
- Estimated delivery: 3–7 working days
Delivery times are estimates and may vary depending on location and external factors.
International Shipping
We ship to selected international destinations. If your country is not available at checkout, please contact us before placing an order.
Customers are responsible for ensuring that products can be legally imported into their country.
Customs, Duties & Import Regulations
For international orders:
- Any customs duties, taxes, or import fees are the sole responsibility of the customer
- We are not responsible for delays caused by customs processes
- We are not liable for goods held, returned, or seized by customs or local authorities
By placing an order, you agree to comply with all applicable import laws and regulations in your country.
Tracking
All orders are shipped with tracking.
Tracking details will be provided once your order has been dispatched.
Delivery Responsibility
Risk transfers to the customer once the parcel has been handed to the courier and delivery has been confirmed.
Courier tracking information will be considered proof of delivery.
Delays and Issues
We are not responsible for delays caused by:
- Courier services
- Customs clearance
- Incorrect shipping details provided by the customer
- Events outside our control
If your order is delayed or missing, please contact us and we will assist in opening an investigation with the courier.
Incorrect Address
Customers are responsible for providing accurate shipping details.
We are not liable for orders lost due to incorrect or incomplete addresses.
Contact
For any shipping-related enquiries, please contact:
Sterling Peptides Ltd
Email: info@sterling-research.com