Last Updated: 17 April 2026
This Refund Policy outlines the conditions under which Sterling Peptides Ltd may offer refunds, replacements, or cancellations.
By placing an order on our website, you agree to this policy.
General Policy
Due to the specialised nature of our products, all sales are considered final.
We do not accept returns or offer refunds for:
- Change of mind
- Incorrect product selection
- Misunderstanding of product use
- Improper handling or storage after delivery
Damaged or Incorrect Items
If you receive a product that is:
- Damaged upon arrival
- Incorrect (wrong item sent)
You must contact us within 48 hours of delivery.
We may request:
- Photographic evidence
- Order details
If approved, we will offer either:
- A replacement product
or - A refund at our discretion
Shipping Issues
We are not responsible for:
- Delays caused by couriers
- Customs processing delays
- Parcels held, returned, or seized by customs or authorities
Once an order has been dispatched, it is considered in transit under the responsibility of the courier.
Lost Parcels
If a parcel is marked as delivered by the courier, it will be considered successfully delivered.
We may assist in opening an investigation, but we are not liable for lost or stolen parcels after delivery confirmation.
Order Cancellations
Orders may only be cancelled before dispatch.
Once an order has been shipped, it cannot be cancelled.
Payment Disputes and Chargebacks
By placing an order, you agree not to initiate unjustified chargebacks.
In the event of a dispute, we will provide:
- Proof of transaction
- Shipping confirmation
- Delivery tracking
We reserve the right to:
- Contest disputes
- Recover outstanding balances through lawful means
Fraud Prevention
We reserve the right to:
- Cancel orders
- Request additional verification
- Refuse service
Where suspicious or fraudulent activity is suspected.
Contact
For refund-related enquiries, please contact:
Sterling Peptides Ltd
Email: info@sterling-research.com